Back in Ohio

Well, just returned home this evening. Will be back in the office tomorrow probably in the afternoon. Some final thoughts regarding CONEXPO.

- Talked to my sales manager from the show. The Big Dog says that there were some things we could have done better at the show to help improve traffic flow, but overall we did fairly well. Next time, our booth and our process will be improved.
- Met lots of interesting people at the show including some customers I have not met with before as well as some new people who will hopefully become customers.
- We are not the lowest price company out there, but we really try to be fair in all of our dealings and we always hope that our customers will recognize that we are the right company to do business with. Many people feel that customer loyalty is dead. I really don't believe that. I believe that if customers see a value in dealing with a reputable company, they will keep coming back. We hope to present that option to our clients because, of course, they are our reason for being in business.
- We want to thank all of the people who showed up to see us at CONEXPO this year. We appreciate the patience that everyone showed when they had to stand in line to talk to someone to get their questions answered. We hope that we answered all of your questions, but if not, please call the office or send us an email and let us know what we can do different.
- We are always open to suggestions. I talked to a customer at the show who was unhappy with us because we charged his card well in advance of shipping his item. This is not our policy! We never do that as ous systems at the office do not even allow us to handle this. But that customer did not call us to tell us he was unhappy! Obviously there was a mistake made somewhere and we could fix it - but we need to know if there is an issue. Brings up the hope that clients do call us if they are unhappy so that we can make it right.
- We know we cannot please everyone all the time, but I am very confident in our staff and our processes so that I think we can increase the happiness factor for sure!

Found a few more pics from the show - think you will enjoy these! Thanks again for listening. Will keep this blog going - at least every other night as I get back to work in the office.

Next show is the Train Collectors of America (TCA) show in York, Pennsylvania. It is coming up in a few weeks. Hope to see you TCA members at the show!

Paul and Chris!