Hello all,
Sorry for my departure from the blog. But I have been home sick for the last 10 days or so and just now recovering enough to put up some information.
We are having a "mini" Open House and Christmas Sale at our World Headquarters in Beautiful Berea, Ohio on Saturday December 10th from 10-3. This will be open to anyone who wants to come and we will have some models out for your review as well as some special sales for those who attend.
Can't tell you much more for now - but if you are close by, stop in and see us before the holiday!
Chuck
Tuesday, November 29, 2011
Thursday, November 10, 2011
11-11-11 Sale!
Instead of the traditional Black Friday Sale that most retailers sound off about, we are having an 11-11-11 Sale! This gives you a head start while you still have some cash before the holiday buying season really gears up!
This sale will start, you guessed it, on Friday 11/11/11 and last through Sunday 11/13/11. The sale will be posted later this evening with all of the details on the homepage, but just as a small preview...
This Sale includes 11% off anything in DHS Stock with FREE Domestic Shipping on all orders placed during these days. (We will also offer reduced international shipping fees on all orders placed during these days).
The fine print:
- Orders need to be placed online with "11-11-11" in the Special Instructions field on the website order page.
- The website will show normal prices but at Headquarters we will take off 11% on each item purchased.
- Only In-Stock Items are eligible.
- Only New Orders placed are eligible.
- Preferred Members get 11% off PLUS their normal Preferred Discount!
- The 11-11-11 sale runs from 12:01am on 11/11/11 until 12:00am on 11/13/11.
- All times are based on Eastern Standard Time.
This is your big chance to get that item you always wanted but was a little out of reach! With FREE Shipping!
Chuck
This sale will start, you guessed it, on Friday 11/11/11 and last through Sunday 11/13/11. The sale will be posted later this evening with all of the details on the homepage, but just as a small preview...
This Sale includes 11% off anything in DHS Stock with FREE Domestic Shipping on all orders placed during these days. (We will also offer reduced international shipping fees on all orders placed during these days).
The fine print:
- Orders need to be placed online with "11-11-11" in the Special Instructions field on the website order page.
- The website will show normal prices but at Headquarters we will take off 11% on each item purchased.
- Only In-Stock Items are eligible.
- Only New Orders placed are eligible.
- Preferred Members get 11% off PLUS their normal Preferred Discount!
- The 11-11-11 sale runs from 12:01am on 11/11/11 until 12:00am on 11/13/11.
- All times are based on Eastern Standard Time.
This is your big chance to get that item you always wanted but was a little out of reach! With FREE Shipping!
Chuck
Thursday, November 3, 2011
Visit to the Thew Shovel / Lorain Shovel Plant
Hi everyone,
Spent yesterday visiting the old Lorain/Thew Shovel plan in Lorain, Ohio. The building and grounds are now owned by the PC Campana company of Lorain. They are building specialized steel products in the plant these days. We were invited on a tour by the COO of the corporation that exists today while we were at the Piston Power Show in Cleveland.
The plant was built in1897 and was sold to PC Campana in 1978 when Lorain moved to Tennessee. There are over 25 acres and over 500,000 square feet under roof (multiple buildings).
Here are some pics with captions. Hope I got all my information correct!
Enjoy!
Sign outside the building:
Modified sign on outside of the building - Sign used to say: Lorain Division Thew Shovel:
Sign embedded in the floor of the front hallway in the headquarters. I was told that the metal plate to the left of the L in Lorain used to say "Thew Shovel":
Lorain Crane Headquarters Building - built in 1897:
Here are some photos of the outside of the buildings in the complex:
Here are some interior photos:
This is a shot of the air compressor that is original - they use it now as a backup machine:
Hope you enjoyed the tour as much as we did!
Chuck
Spent yesterday visiting the old Lorain/Thew Shovel plan in Lorain, Ohio. The building and grounds are now owned by the PC Campana company of Lorain. They are building specialized steel products in the plant these days. We were invited on a tour by the COO of the corporation that exists today while we were at the Piston Power Show in Cleveland.
The plant was built in1897 and was sold to PC Campana in 1978 when Lorain moved to Tennessee. There are over 25 acres and over 500,000 square feet under roof (multiple buildings).
Here are some pics with captions. Hope I got all my information correct!
Enjoy!
Sign outside the building:
Modified sign on outside of the building - Sign used to say: Lorain Division Thew Shovel:
Sign embedded in the floor of the front hallway in the headquarters. I was told that the metal plate to the left of the L in Lorain used to say "Thew Shovel":
Lorain Crane Headquarters Building - built in 1897:
Here are some photos of the outside of the buildings in the complex:
Here are some interior photos:
This is a shot of the air compressor that is original - they use it now as a backup machine:
Hope you enjoyed the tour as much as we did!
Chuck
Thursday, October 27, 2011
Just a little story...
Sometimes we get the most interesting phone calls in the office. A few days ago, one of us got a call that I really want to talk about...
Guy calls in and says "Hey, I bought this Sword Model and it is missing some parts, looks like it was opened - can you send me the missing parts?"
DHS says "Sure, what is your name and when did you purchase it?"
Caller: "My name is xxxxx xxxxx and I bought it last week"
DHS: "OK, I don't see you in the computer here"
Caller: "Oh, I didn't buy it from you, I bought it from xxxx (an online retailer we all know)"
DHS: "OK, did you call them to tell them about this?"
Caller: "No, I don't really like dealing with them - they never help me out".
This exchange happens to us all the time! The customer was told he had to go back to the guy he purchased the model from to get help. If the retailer had trouble with the model, he would have to go back to where he purchased it. That's just the way the world works.
As much as we wanted to help the guy, it didn't make sense from a financial perspective. We charge a little more for our models because we have overhead: rent, utilities, staff, etc. and we offer full support on the products we sell. The retailer the guy bought the model from is working part time out of his basement.
Beware of who you buy from! There are a lot of guys out there who are honest and will treat you fairly. If you "don't want to deal with them" then you shouldn't purchase from them in the first place. Saving a few bucks up front will always cost you in the long run. Establishing a relationship with your supplier goes a long way if you need help down the road.
We appreciate the people who purchase from us regularly. We are not so big that people are "just a number". We stand behind the products we sell and will always favor the client whenever possible. I am proud of the staff we have here and believe that anyone who has dealt with us has been treated as fairly as possible. These guys (and girls) work hard to keep our customers happy - and we try to have a good time while doing it.
All for now... Thanks for listening.
Chuck
Guy calls in and says "Hey, I bought this Sword Model and it is missing some parts, looks like it was opened - can you send me the missing parts?"
DHS says "Sure, what is your name and when did you purchase it?"
Caller: "My name is xxxxx xxxxx and I bought it last week"
DHS: "OK, I don't see you in the computer here"
Caller: "Oh, I didn't buy it from you, I bought it from xxxx (an online retailer we all know)"
DHS: "OK, did you call them to tell them about this?"
Caller: "No, I don't really like dealing with them - they never help me out".
This exchange happens to us all the time! The customer was told he had to go back to the guy he purchased the model from to get help. If the retailer had trouble with the model, he would have to go back to where he purchased it. That's just the way the world works.
As much as we wanted to help the guy, it didn't make sense from a financial perspective. We charge a little more for our models because we have overhead: rent, utilities, staff, etc. and we offer full support on the products we sell. The retailer the guy bought the model from is working part time out of his basement.
Beware of who you buy from! There are a lot of guys out there who are honest and will treat you fairly. If you "don't want to deal with them" then you shouldn't purchase from them in the first place. Saving a few bucks up front will always cost you in the long run. Establishing a relationship with your supplier goes a long way if you need help down the road.
We appreciate the people who purchase from us regularly. We are not so big that people are "just a number". We stand behind the products we sell and will always favor the client whenever possible. I am proud of the staff we have here and believe that anyone who has dealt with us has been treated as fairly as possible. These guys (and girls) work hard to keep our customers happy - and we try to have a good time while doing it.
All for now... Thanks for listening.
Chuck
Tuesday, October 18, 2011
Getting Ready for the Auction this Weekend!
We have been working hard cleaning up and getting ready for the big auction this weekend. Here are some pics to entice you to join us! Sorry for the terrible colors - I wanted to get the pics up quickly and the lighting in our warehouse does this to the photos...
And you can see some Don Campbell Models when you come in for the auction! The scraper and ship are not for sale.
Locomotive is not for auction - but will be here for you to be impressed with....
Then there is a 1/4 scale dozer to gaze at - not in the auction...
Come out and join us!
Chuck
And you can see some Don Campbell Models when you come in for the auction! The scraper and ship are not for sale.
Locomotive is not for auction - but will be here for you to be impressed with....
Then there is a 1/4 scale dozer to gaze at - not in the auction...
Come out and join us!
Chuck
Photos from the Train Collector Association Show
Here are some pics of the booth we had at the TCA show in York, PA this last weekend! We showed off a number of pieces of mining equipment on the booth this year.
The show was great fun - over 13,000 members attended.
Chuck
The show was great fun - over 13,000 members attended.
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